Custom Software & AI Automation

Your website and SEO bring the enquiries in. The next challenge is handling them properly: sending reminders, chasing quotes, updating customers, tracking recurring work, and keeping your team out of spreadsheets. We build small, practical software systems that connect the tools you already use and automate the jobs that are repeated every week.

What We Build

We focus on the practical systems that service businesses need after the enquiry arrives.

Job reminder and customer update systems. Recurring service reminders for drainage, grease trap, maintenance, and compliance work. Website form to CRM or job-system integrations. Quote follow-up and review request workflows. AI-assisted draft replies for common customer messages. Dashboards for jobs, enquiries, follow-ups, and reporting. Internal tools that replace fragile spreadsheets.

This is especially relevant for field-service and recurring-maintenance businesses: drainage, grease traps, cleaning, trades, facilities, and other teams where jobs, reminders, and follow-ups need to happen on time.

Built Around Your Workflow

We start by mapping how the work happens now. Then we identify what should be automated, what needs a human check, and where your current software needs help.

That might mean connecting a website form to a job management platform, creating email reminders around recurring jobs, or using AI to draft replies while your team keeps final approval.

Most projects start with a focused discovery session. We look at the workflow, the tools involved, and the repeated admin, then recommend the smallest useful version to build first. If it is a fit, we scope the first build clearly before development starts.

AI Where It Actually Helps

AI is useful when it saves time on repeated, low-risk work: drafting common replies, summarising job notes, preparing customer follow-ups, sorting enquiries, and turning messy information into structured tasks.

It should not remove judgement where judgement matters. For customer-facing or compliance-sensitive workflows, we design in human checks and clear audit trails.

Not everything needs AI. Sometimes a normal automation or a well-designed dashboard is the better answer. We will tell you which.

Support, Handover and Ownership

Custom software should not become a black box. We provide plain-English documentation, handover, and ongoing support so your team understands what has been built and what to do when something needs attention.

You keep ownership of your business data. Automations use only the access they need, with clear records for important customer messages or workflow actions.

Error paths are built in. A failed reminder or integration does not fail silently — there is a clear person or team who receives the alert and knows what to do.

How a Project Works

We map the workflow and identify the repeated admin. We agree the first useful version and scope it clearly before any code is written. We build and test with real examples from your business. We launch carefully and monitor the first live runs. We support and improve the system as the process changes.

This is a newer part of the Leodis Digital offer, built on the same practical engineering approach we use for websites: understand the process, build the smallest useful system, test it properly, and keep improving it.